Legal

Privacy Policy & TCPA Compliance

Last updated: July 15, 2025

1. Overview

Happy Pooper Scoopers LLC ("we," "us," or "our") operates the website located at https://happypooperscoopers.com and provides dog waste removal services in the North Jersey area. This Privacy Policy explains how we collect, use, and protect the personal information you provide to us, including information submitted through our quote request form and any SMS/text messaging programs we operate.

By using our website or submitting your information, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following personal information when you request a quote or contact us:

Full name
Home or service address
Phone number (mobile or landline)
Email address
Service details (number of dogs, yard size, frequency preference)
Any additional notes or comments you provide

We do not collect payment information through this website. Billing is handled separately and securely.

3. How We Use Your Information

We use the information you provide solely for the following purposes:

To respond to your service inquiry or quote request
To schedule and confirm service appointments
To send service reminders, arrival notifications, or updates about your account
To send promotional offers or service announcements via SMS, where you have opted in
To improve our services and customer experience

We will never sell, rent, or share your personal information with third parties for their own marketing purposes.

4. SMS / Text Messaging & TCPA Compliance

4.1 SMS Opt-In

By providing your mobile phone number on our quote request form and checking the SMS consent checkbox, you expressly consent to receive recurring automated text messages from Happy Pooper Scoopers LLC at the mobile number provided. These messages may include:

Quote confirmations and follow-ups
Service appointment reminders and confirmations
Day-of arrival notifications and gate entry requests
Promotional offers and seasonal announcements
Account or billing updates

Consent to receive SMS messages is not required as a condition of purchasing any service. You may request a quote or book service without opting in to SMS communication.

Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier and plan.

4.2 SMS Opt-Out

You may opt out of receiving SMS messages from us at any time using any of the following methods:

Reply STOP to any text message you receive from us. You will receive a one-time confirmation that your number has been removed from our messaging list. No further messages will be sent.
Reply HELP to any text message for assistance or contact information.
Contact us directly by email at info@happypooperscoopers.com and request to be removed from SMS communications.
Call us at 201-527-9200 and request removal from SMS communications.

After opting out, you will no longer receive promotional or marketing texts. We may still contact you via phone or email regarding active service appointments unless you request otherwise.

4.3 Supported Keywords

Our SMS program recognizes the following standard keywords:

STOP

Unsubscribe from all SMS messages

UNSTOP

Re-subscribe after opting out

HELP

Receive support information

CANCEL

Cancel SMS subscription

END

End SMS subscription

QUIT

Quit SMS subscription

4.4 Message & Data Rates

Message and data rates may apply to any SMS messages sent to or received from us. The frequency of messages will vary based on your service schedule and any promotional campaigns. Happy Pooper Scoopers LLC is not responsible for any charges incurred from your mobile carrier.

4.5 Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. For assistance, contact us directly at info@happypooperscoopers.com or call 201-527-9200.

5. Data Sharing & Third Parties

We do not sell or rent your personal information. We may share your information with trusted third-party service providers who assist in operating our business (such as scheduling software or CRM platforms) only to the extent necessary to provide those services. All third parties are contractually required to keep your information confidential and use it only for the services they provide to us.

We may disclose information when required by law, court order, or to protect the rights and safety of our company or others.

6. Data Security

We take reasonable measures to protect the personal information you provide from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

8. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of any inaccurate information
Request deletion of your personal information
Opt out of SMS communications at any time (see Section 4.2)
Opt out of email marketing at any time by replying UNSUBSCRIBE

To exercise any of these rights, contact us at info@happypooperscoopers.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website or services after any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Happy Pooper Scoopers LLC

Little Ferry, NJ

201-527-9200 info@happypooperscoopers.com https://happypooperscoopers.com